1. Repairs are performed at the request of the Customer. The scope of work is based on a work order prepared by the Service Provider.

2. The work order details the Customer’s contact information and the identifying data of the vehicle or equipment. In addition, the work order lists the anticipated work to be performed by the Service Provider.

3. Before leaving the vehicle or equipment for repair, the Customer is required to provide a list of personal or non-attached items that are in the vehicle or transferred with the equipment.

4. Estimated repair costs will be provided at the request of the customer. The service provider will make a good faith estimate of the cost of the necessary services based on the condition of the vehicle or device at the time of delivery by the customer, an estimation of the cost of labor as well as the cost of the required parts at the time of the estimate.

Diagnostic services will cost no more than PLN 1000.

5. If, during the contracted service, the need for additional corrective actions becomes apparent, the Service will inform the Customer. In this case, the execution of additional activities will take place only after approval of the additional services by the customer. The form of approval (written, e-mail, fax or verbal noted on the original work order with date and time) will be determined by the Service Provider in each case. If defects are found that were not ordered to be repaired, but affect the safety of the vehicle or equipment, the Service will advise the Customer of the need to correct such defects.

6. The expected date of pick up will be noted on the work order and will, depend on the work schedule of the Service Provideras well as the scope of work necessary to complete the job. . The Customer is obliged to pick up the vehicle or equipment within 3 days of the date of pick up noted on the work order, unless the service has not been completedby that time. If the Customer fails to meet the above pickup deadline, the Service will notifythe Customer by mail with a new pick up date. . If the Customer fails to remove the vehicle or equipment within the additional grace period, theyshallpay the Service Provider a contractual penalty of PLN 30 per day commencing the day following the expiration of the additional grace period. The Service may seek additional compensation if the amount of damages exceeds the contractual penalty.

7. Failure to pick up the vehicle or equipment within 3 months after the expiration of the additional term indicated in Paragraph 6 implies an expression of intent on the part of the customer to dispose of the vehicles or equipment. The Service Provider, at their discretion, may remove the vehicles or equipment abandoned in this manner.

8. The final cost of the services listed on the work order will be based on the price lists in force at the Service Provider at the time of placing the order. Price lists for labor and spare parts are located at the Service Provider and will be presented to the Customer for review upon request. Full payment of the final invoice by card, bank transfer or cash is required prior to vehicle or equipment pick up. The Service Provider will impound the vehicle or equipment if the final invoice is not paid in full and will collect interest at the legalrate – starting from the due date of the final invoice. If the customer does not pay the final invoice, the Service Provider will engage a debt collection agency to collect the amount owed by the customer on the final invoice, as well as all expenses related to the collection agency and all the expenses detailed in paragraph 11

9. In order to secure the cost of repairs performed on the basis of the work order, the Customer shall pledge their car or equipment to the Service Provider with a value to be determined using industry-standard valuation systems such as EUROTAX, AUDATEX, etc.

10. Until the expenses listed in Paragraph 11 are fully satisfied, the Customer will give the Service Provider possession of the pledged object(s) specified in item9. The Service Provider may trasnsfer the vehicle or equipment for storage to a third party , or store the pledged object itself until all expenses are fully paid by the Customer.

11. The pledge shall secure all costs of the Service, including the amount due for the repair, interest for late payment of repair costs and other costs related to the subject of the pledge.

12. Any disputes arising from the performance of the repair service shall be resolved by the common court with local jurisdiction over the locationof the Service.

13. The administrator of the Customers’ personal data is the Broler Bosch Service location where the repair is done. Personal data is handled in accordance with applicable laws and regulations governing the repair servicecontract) and for the period of time required by separate legal regulations. Entering the data is voluntary, however, refusal to do so may prevent the correct performance of the service . The customer has the right to access the content of his data and to correct and amend it. The Client has the right to delete, limit processing, object to their processing and file a complaint to the supervisory authority that governs data processing. In order to exercise the Customer’s rights, the Customer should also report the incident to the Broler Bosch Service where the repair was performed.

14. The Customer agrees to receive from Broler Bosch Service information on the status of the workorder via telephone and electronic communication channels.

Provisions of these general terms and conditions inconsistent with art. 3851 et seq. of the Civil Code. apply only to Customers who are entrepreneurs.